melawai4d Platform Privacy Notice

This page describes what we collect when you use melawai4d and how we keep that data protected. We at melawai4d are committed to maintaining transparent account management and securing your personal information under industry-standard encryption protocols. Our platform processes deposits and withdrawals across Indonesia's leading payment networks—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet—and we handle the data associated with each transaction according to local data-protection standards.

Our privacy commitments underpin every aspect of how melawai4d operates. When you register for an account, verify your identity, or request a withdrawal, we collect specific information necessary to comply with banking regulations, prevent fraud, and deliver our service where local law permits. We do not sell your data to third parties for marketing. We do not use your transaction history to target you with unsolicited advertising beyond your melawai4d account communications.

The sections below outline what personal data we collect, how we use it, who may access it, and what rights you hold over your information on melawai4d.

Data We Collect on melawai4d

We collect personal data at three main touchpoints: account creation, identity verification, and payment processing. During registration, we ask for your name, email address, date of birth, phone number, and country of residence. This information is stored on our secure servers and used only to authenticate your account and send service notices—such as deposit confirmations or withdrawal status updates—to your registered email or phone.

When you initiate your first deposit through DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, we perform Know-Your-Customer (KYC) verification. This involves requesting a government-issued ID (national ID or passport) and proof of address. We scan these documents, extract key identifiers, and verify them against our fraud-prevention database. Once approved, your KYC status on melawai4d remains active across all payment methods, and you may withdraw funds without re-verification unless our anti-fraud systems flag unusual activity.

Our payment processing system logs every deposit and withdrawal request, the amount, the payment method, the timestamp, and the settlement status. These transaction records are retained for seven years to comply with Indonesian financial-services regulations and support any disputes or audits. We do not share these records with third parties except when required by law or to settle chargebacks through the relevant bank or wallet provider.

Account data

Name, email, phone, date of birth, proof-of-identity documents

Transaction data

Deposit amounts, payment method, settlement timestamps, withdrawal requests

Technical data

IP address, browser type, device type, login timestamps, session duration

Interaction data

Games played, markets accessed, support tickets, communication history

We also collect technical data automatically when you use melawai4d. Your IP address, browser user agent, device type, and login timestamps help us detect unauthorized access and prevent account compromise. We do not use this data for marketing profiling; it exists solely for security and platform operations.

How We Use and Protect Your Data

We keep your data protected using AES-256 encryption in transit and at rest. Our servers are located in data centres with physical security controls and regular penetration testing. We limit employee access to your personal information to staff who need it for their role—support agents can view your transaction history, but our marketing team cannot. We conduct annual security audits and maintain cyber-liability insurance.

If you access melawai4d from Jakarta, Surabaya, Bandung, or any other Indonesian city, your data is subject to Law No. 27 of 2022 on Data Protection. You have the right to request access to your personal data, correct inaccuracies, and request deletion of your account. To exercise these rights, contact our support team via the account settings page on melawai4d or email our data-protection officer. We will respond within thirty days.

Our use of cookies on melawai4d is limited to session management (to keep you logged in) and fraud detection (to flag suspicious login patterns). We do not set third-party tracking cookies or retargeting pixels. If you disable cookies in your browser, melawai4d will not function; this is a technical requirement, not a choice we offer.

We do not sell your data. We protect it as if it were our own.

If you have questions about how melawai4d handles your personal information, or if you wish to request access to or deletion of your account, our support team is available to assist. Visit the Help section on melawai4d or contact us at the address provided in your account settings. This privacy notice applies to all melawai4d services available where local law permits.